[Cdpaanys] Update from NYLAG: April 25 Update on Paper Timesheets

[Laura Cardwell]

APRIL 25, 2025 UPDATE ON PAPER TIMESHEETS:

PPL has extended the blanket exception for Personal Assistants to use paper
timesheets if they cannot log their time in Time4Care, PPL at Home, or by
using the PPL Telephony system. This means that Personal Assistants can use
paper timesheets if needed until May 17, 2025. The paper timesheet can be
found here
<https://pplfirst.com/wp-content/uploads/2025/04/NY-CDPAP-Paper-Timesheet.pdf>
.

If you are able to accurately log hours on Time4Care, PPL at Home, or Telefony
now, you should do so rather than using a paper timesheet. After this
blanket exemption ends on May 17, all Personal Assistants will be required
to use an electronic visit verification system (Time4Care, PPL at Home, or
Telefony). If you continue to have difficulty with these systems, please
call PPL at 1-833-247-5346 or the Department of Health at 833-947-8666 so
that these issues can be fixed before May 17.

If a Personal Assistant will have an ongoing need to use a paper timesheet
beyond May 17 – for instance, as a religious exception or in an area where
the use of Time4Care or telephony is not reliable – there is a process to
request an individualized exception to use paper timesheets. The Exception
Form to make that request is here
<https://pplfirst.com/wp-content/uploads/2025/04/Paper-Timesheet-Exception-Form.pdf>
 and PPL’s description of the timesheet exception process can be found in this
document at page 5
<https://pplfirst.com/wp-content/uploads/2025/04/How-to-Manage-Time-with-PPL.pdf>.
If you will need one of these ongoing individual exceptions, we recommend
that you make your request now so that it can be processed before May 17.
The Exception Form must be faxed to PPL at 1-844-244-4384 or mailed to
Public Partnerships LLC PO Box 310, Binghamton, NY 13902.

TIP: Keep a copy of the form for your records and note down the date of
submission. If you are mailing the Exception Form to PPL’s PO Box, use
certified mail or another tracking service and keep proof of receipt for
your records. If you fax the Exception Form, please keep a copy of the fax
confirmation for your records.

On Thursday, April 10, 2025, the judge entered a Preliminary Injunction
<https://nylag.org/wp-content/uploads/2025/04/ECF-62-PI-order.pdf> that had
been negotiated by the Parties, giving CDPAP consumers until May 15, 2025
to enroll with PPL, and Personal Assistants until June 6, 2025. See answers
to frequently asked questions (FAQs) about the Preliminary Injunction here
<https://nylag.org/wp-content/uploads/2025/04/2025-04-25-Preliminary-Injunction-summary-for-website-v2.pdf>.
Updated on 4/25/25.

The Department of Health has created a CDPAP Transition Hotline which will
be staffed from Mondays through Fridays from 9am to 5pm: 833-947-8666 CDPAP
participants can also email the Department of Health CDPAP Transition Team
for assistance at StatewideFI at health.ny.gov.

-- 

Laura Cardwell

Director of Operations & Events

CDPAANYS/CDANY

she/her/hers

(518) 813-9537 ext 1
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